The most common questions asked by restaurateurs, hoteliers and F&B managers before rolling out iAlacarte.
Is iAlacarte just a QR menu?
No. A QR menu displays a menu; iAlacarte holds a conversation with the guest in 27 languages, helps them understand the menu, choose based on their declared requirements, and suggests pairings.
Can the AI make up an answer?
The risk of hallucination is reduced through structured menu ingestion, filtered searches of the actual menu, authoritative reference sources, safeguards and human validation. See Anti-hallucination architecture. However, no architecture guarantees zero errors.
Does iAlacarte provide medical advice?
No. iAlacarte provides food guidance and nutritional information. It does not diagnose, prescribe or replace medical advice. In the event of a severe allergy, pregnancy, medical condition or strict diet, the AI advises guests to confirm with the front-of-house team.
Are the dish photos real?
AI illustrations are indicative: they are automatically generated from the declared ingredients and the menu style. You can replace them with your own photos, dish by dish. Mandatory notice displayed: “illustrative images, the dish served may differ”.
Does the system switch languages automatically?
Yes. iAlacarte detects the guest's language (text or voice), switches the entire interface and holds the conversation in that language, among 27 supported languages. See Menu in 27 languages.
Is it suitable for hotels with several restaurants?
Yes. A hotel often has several outlets: restaurant, bar, room service, breakfast. Each has its own menu, link and tone, and the hotel a landing page that brings them together. The offer that covers one venue and its outlets, and the one for hotel groups and chains, are on the pricing page.
Can I retain control of sensitive information?
Yes. Restaurateurs can correct any information from their workspace: name, ingredients, prices and section titles. Changes apply immediately and are retained, including after a new menu analysis.
How are allergens managed?
iAlacarte structures the 14 INCO allergens (EU 1169/2011) and buckwheat, inferred from each dish's recipe, and suggests alternatives when the menu allows it. In the event of a severe allergy, guests are systematically reminded to confirm with the team. See Allergens & dietary requirements.
How does the estimated nutrition score work?
The score is an estimated nutrition score, calculated using the public Nutri-Score method based on declared ingredients and portions. It is not the official Nutri-Score. See Nutritional score.
What does each plan include?
Prices, the number of outlets and properties, and included features are displayed on each plan card on the Pricing page, directly from our plan catalogue: the page says no more than what the plan includes.
Are there any add-ons?
Plans have no hidden options: everything included is listed on the plan card. You can change plans from your billing area.